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Customer Service Promotions

PROMOTIONS

Congratulations to our competition winner Bridget Holschier! We hope you enjoy your mini getaway to Gerringong. 

Parcel Voucher Promotion*

TERMS AND CONDITIONS

*Valid online only until 11.59 PM AEST 21.6.20. Promo code must be applied before the order is completed. Offer excludes full-priced product. Not valid for use in conjunction with any other discount, offer or promotion. Other exclusions may apply - please contact customer service for details. We reserve the right to exclude any other product and/or remove all promotions at any given time. Information and prices subject to change.

 

Welcome Offer for First Item Bought - 30% Off PROMOTION*

 

TERMS AND CONDITIONS

*Valid online only. 30% off the first item ordered. Apply code at cart. Expires in 30 days. Code cannot be combined with any other offer. Single-use. Excluding products already discounted, customised products, wetsuits, gift cards and non-billabong products. Discount is applied to the highest item in your cart excluding any non-eligible items.

 

Billabong “Win a $500 Adventure Division Wardrobe” COMPETITION*

TERMS AND CONDITIONS

Terms and Conditions of Entry GSM (OPERATIONS) PTY LTD ABN 67 085 950 803 (“Promoter”) (trading as Billabong Australia) is conducting a competition offering participants the chance to win one (1) $500 voucher to be used towards the Adventure Division Collection at https://www.billabong.com.au/mens-collection-adventure-division/
 
By entering and/or participating in the competition, you agree to the following terms and conditions (“Terms and Conditions”). 
 
Instructions, prizes and information on how to enter form part of these Terms and Conditions. 
 
All entries must comply with these Terms and Conditions to be valid. 
Competition Timing Billabong’s “Win a $500 Adventure Division Wardrobe” (“Competition”) begins at 12.00am AEDT on 15 July 2020 and ends at 11.59pm AEDT on 15 September 2020 (“Competition Period”). Time will be determined according Promoter’s timekeeping systems. The timeliness of any action or inaction relating to the Competition will be determined in the Promoter’s sole discretion. 
Eligibility 
Entry is open to residents of Australian residents who are over the age of 18. Entrants are required to provide personally identifiable information to GSM (OPERATIONS) PTY LTD. GSM (OPERATIONS) PTY LTD does not knowingly collect personally identifiable information from persons under the age of 18. Such persons are expressly prohibited from submitting their personally identifiable information to us and any information submitted by such users will not knowingly be used, posted, or retained by us. Entrants under 18 year of age must have a parent or guardian’s permission before providing personal information. 
 
Employees of the Promoter and their respective subsidiaries, affiliates, officers, agents and the immediate family members of each are not eligible to participate in the competition. Proof of identity must be furnished upon request. 
Entry 
To enter the Competition, entrants must submit their name and email address through an entry form at https://www.billabong.com.au/mens/blog/events-giveaways/win_an_adiv_wardrobe.html (“Entry”). 
 
Each entrant must not submit more than one Entry. If an entrant submits multiple, they will be considered ineligible. 
 
If a dispute arises over who submitted an Entry, the Entry will be deemed to have been submitted by the authorised email account holder at the time of Entry. 
Prize Draw 
One winner will be drawn via a random electronic draw at 1 Billabong Place, Burleigh Heads QLD 4220 at 9.00am on 17 September 2020 (“Prize Draw Date”) and the prize will be awarded to the first valid entry drawn following winner validation and verification (“Winner”). 
 
The Winner will win one (1) $500 online voucher (valued at $500 AUD) to be used towards an online purchase of products from the Adventure Division Collection made at https://www.billabong.com.au/mens-collection-adventure-division/ to the value of $500 (valid until 30 June 2021). For the avoidance of doubt, if a gift voucher is used for shopping purchases totalling more than the value of the gift voucher, the difference must be paid by the Winner. 
 
The Winner will be notified via email within one (1) business day of the draw. The name of the Winner will also be announced on https://www.billabong.com.au/mens/ on 24 September 2020 for a period of 30 days. All reasonable efforts will be taken to contact the Winner. The Promoter takes no responsibility for unread, undelivered or incorrectly provided email information. No message will be sent to non-winning contestants. 
 
The Winner must respond to the Promoter or its designee’s notification email and provide all requested information by 01 October 2020. The Winner will be required to prove eligibility and may be required to complete, sign, and return an affidavit of eligibility, liability/publicity release form and other applicable documents to receive and claim any Prize. The Winner shall authorise all checks regarding their identity and their domicile. All decisions of the Promoter about the Winner are final, binding and non-appealable. Entrant’s must agree to comply with the Promoter’s reasonable instruction/direction to claim the Prize. 
Unclaimed prizes 
If the Winner cannot be contacted, is disqualified, fails to meet the requirements of these Terms and Conditions or fails to claim the Prize by 6.00pm (AEDT) on 01 October 2020, the next person drawn after the Winner on the Prize Draw Date (“Winner 2”) will be deemed the winner. Winner will be deemed to have forfeited the Prize and hence, will have no claim to the Prize. 
 
Winner 2 will be notified by email and/or telephone within one (1) business day of 01 October 2020. 
 
The process outline in clauses 16 and 17 will be repeated every three (3) business days until a winner is contacted and accepts the Prize. At the expiry of each three-business day period, a new winner will be drawn and all previously drawn winners will be deemed to have forfeited the Prize and hence, will have no claim on the Prize. 
General Conditions 
Entrants and participants in the Competition are responsible for ensuring their familiarity with the Terms and Conditions at the time of participation. The Promoter’s decision not to enforce its rights or any specific restriction (whether communicated to an entrant or not) does not constitute a waiver of those rights, restrictions or of the Terms and Conditions generally. 
 
Participants acknowledge that the Promoter can rely on these Terms and Conditions even if the Promoter only learns of a Participants ineligibility after the Promoter has awarded a prize to the ineligible entrant. 
 
Entries not complying with these Terms and Conditions are ineligible and the Promoter reserves its absolute right to disqualify any entrant from the Competition if any entries do not comply with these Terms and Conditions. 
 
The Promoter’s (or an associate of the Promoter) decision in relation to any aspect of these Terms and Conditions is final and binding on every person who enters. No correspondence will be entered into. 
 
A request by an entrant to modify any information provided should be directed to the Promoter. 
 
The Prize is not transferable or exchangeable nor can it be redeemed for cash. 
 
If the Prize or any element of the Prize becomes unavailable for any reason beyond the Promoter’s control then a similar prize of equal or greater value will be awarded to the winner in lieu, subject to the approval of the relevant regulatory authorities (if required). Without limiting the foregoing, the Promoter may, at its absolute discretion, substitute cash for any prize (the amount of cash being equal to the prize value specified in these terms and conditions). 
 
Any tax liability arising because of accepting the prize is the winner(s) responsibility. 
 
All prize advertisements depicting or describing the prizes and trade mark references are illustrative rather than depictive and do not imply an associated with the Promoter. 
 
Entrants consent to the use of their names, likeness or image by the Promoter if they are the winner of the Prize for an unlimited period of time without remuneration. Entrants agree to comply with any reasonable direction of the Promoter in this regard. 
 
If for any reason any aspect of this competition is not capable of running as planned, including by reason of war, terrorism, state of emergency, disaster, infection by computer virus, telephone network failure, bugs, tampering, unauthorized intervention, fraud, technical failures or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the competition, or invalidate any affected entries, subject to the approval of the relevant authorities, if required. 
 
If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligations. 
 
By entering the competition, an entrant warrants they are eligible to enter. 
 
The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the competition. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. 
 
Any rude, defamatory, offensive, illegal, incomprehensible, incorrect or incomplete entries (all of which will be at the absolute discretion of the Promoter), or which breach any law or infringe on third-party rights, including intellectual property rights will be invalid and may be removed by the Promoter. 
 
Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents), excludes all liability (including negligence), for any personal injury or any loss or damage (including, without limitation, indirect, special or consequential loss or loss of profits), which is suffered or sustained in connection with this competition or accepting or using the Prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law. 
 
By entering this competition, entrants’ consent to the storage of their personal information on the databases of the Promoter and its related bodies corporate and the Promoter and its related bodies corporate may use this information for future promotional and marketing purposes including contacting entrants via the contact details provided by the entrant. Without limiting the foregoing, Entrants’ personal information provided in connection with this competition will be handled in accordance with the Promoter’s Privacy Statement which can be viewed at https://www.billabong.com.au/customer-help/privacy-policy.html. At an entrant’s request, all information provided to the Promoter will be removed from our databases. 
 
The laws of Queensland, Australia apply to these Terms and Conditions and Participants submit to the exclusive jurisdiction of the courts of Queensland, Australia. 

Gerringong Promotion*

 

TERMS AND CONDITIONS

*Information on how to enter and the prize form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.

Entry is only open to all Australian residents over the age of 18 and who are able to travel to Gerringong NSW between 1/7/2020 and 30/9/2020. If there are still restrictions from the current Covid-19 crisis, the expiry date will be extended at the discretion of The Promoter and subject to State Regulatory Rules.

Employees (and their immediate families) of the Promoter, Billabong retailers and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

 

Promotion commences on 01/06/2020 and ends at 11.59pm AEDST on 30/06/2020 (“Promotional Period”)

To enter, individuals must complete one (1) of the following entry methods during the Promotional Period:

  • In Store: visit any Billabong store in Australia and request a Billabong store staff member complete a database entry form at a point-of-sale counter on their behalf and provide the staff member with all of the requested personal details (including their full name, residential address, phone number, a valid email address, date of birth and gender);  or
  • visit au.billabong.com/womens, follow the prompts to the promotion entry page, input the requested details (including their full name, residential address, phone number, valid email address, date of birth, gender) and submit the fully completed database entry form.

 

Incomplete or indecipherable entries will be deemed invalid.

 

Only one (1) entry permitted per person.

The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.

If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.

The draw will take place at The Red Pill Advertising, 24 Oak Street, Oak Beach QLD on 13/07/2020 at 10am AEST. The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn.

The winner will be notified by telephone within two (2) business days of the draw and in writing. The winner’s name will also be published at the Billabong website au.billabong.com/womens from 16/07/2020.

The Promoter’s decision is final and no correspondence will be entered into.

The first valid entry drawn will win a trip for four (4) people to The PAUSE, Gerringong NSW, for 3 nights valued at up to AUD $10,000 depending on point of departure and date of travel. The prize includes:

  • Four (4) return economy airfares to Sydney, NSW from the winner’s closest Australian capital city for four (4) people;
  • Three (3) nights stay for four (4) people at The PAUSE property in Gerringong NSW
  • A rental car for the duration of the stay – main driver must be 25+ years of age
  • A breakfast Voucher to the value of $100 at The Deli in Gerringong
  • A drinks voucher to the value of $100 at The Hill Bar & Kitchen
  • A $400 voucher for a pamper session at South Coast Experiences
  • A voucher for local surf store Natural Necessity to the value of $1000. This voucher is valid only for the purchase of Billabong product and can not be used to purchase a product from any other brand.

 

Flights, accommodation and activities are subject to availability, must be booked in advance, and are subject to the respective providers’ terms and conditions.  The winner will be required to nominate their preferred travel dates between 1/07/2020 and 30/09/2020, excluding any prevailing NSW school holiday peak periods and long weekends. Travel dates are subject to availability at time of booking. The Promoter will secure airline and hotel reservations for the winner as close as possible to those nominated preferred travel dates, subject always to flight and seat availability. Flight upgrades and changes are an additional expense to the competition winners. In the event that agreement cannot be reached between the Promoter and the winner regarding the exact dates of travel, the Promoter reserves the right to determine the itinerary in its absolute discretion.

 

Spending money, petrol, food costs, travel insurance, passports, items of a personal nature, in-room charges and all other ancillary costs are not included.

During the entire duration of the prize, a nominated parent/guardian must accompany any person under 18 years of age. The winner and his/her travel companion are responsible for ensuring that they have valid passports, and any requisite visas, vaccinations and travel documentation. The winner and his/her travel companion must depart from and return to the same departure point and travel together. Frequent flyer points will not form part of the prize. The prize is subject to the standard terms and conditions of individual prize and service providers. The winner may be required to present their credit card at time of accommodation check-in.

Subject to the unclaimed prize draw clause, if for any reason the winner does not take the prize (or an element of the prize) by the time stipulated by the Promoter, then the prize (or that element of the prize) will be forfeited and will not be redeemable for cash.

In the event of war, terrorism, state of emergency or disaster, the Promoter reserves the right to cancel, terminate, modify or suspend the promotion or suspend or modify a prize, subject to any written directions from a relevant regulatory authority.

If the winner is under the age of 18 years, the prize will be awarded to the winner's nominated parent or guardian on the winner’s behalf.

If the prize (or part of the prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.

Total prize pool valued at up to  AUD $10,000.00 depending on point of departure & date of travel.

The prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be taken as cash.

A draw for the prize if unclaimed may take place on the 13/10/2020 at the same time and place as the original draw, subject to any directions from a regulatory authority. The winner, if any, will be notified by phone within two (2) business days of the draw and in writing, and their name will be published at the Billabong website (au.billabong.com/womens) from 16/10/2020.

Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.

If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.

Any cost associated with accessing the promotional website is the entrant’s responsibility and is dependent on the Internet service provider used.

The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that entrant invalid.

Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.

Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) taking of and/or participation in the prize.

As a condition of accepting the prize, the winner (and his/her companion) must sign any legal documentation as and in the form required by the Promoter and/or prize suppliers in their absolute discretion, including but not limited to a legal release and indemnity form. In the event the winner or the winner’s companion is under the age of 18, a nominated parent/legal guardian of such person will be required to sign the legal documentation required under this clause on their behalf.

The Promoter collects personal information (“PI”) in order to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities.  In particular, the Promoter will disclose such PI to SOUL home Australia Pty Ltd who will subscribe entrants to their electronic marketing messages.  Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at www.billabong.com.  In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. The Privacy Policy also contains information about how entrants may opt-out, access, update or correct their PI, how entrants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All entries become the property of the Promoter. Unless otherwise indicated by the Promoter, the Promoter may disclose personal information to entities outside of Australia (for a list of the countries, see the Promoter’s Privacy Policy.

The Promoter is GSM (Operations) Pty Ltd, trading as Billabong (ABN 67 085 950 803) of 1 Billabong Place, Burleigh Heads, QLD, 4220, telephone (07) 5589 9899.

NSW Pemit No. LTPS/20/43732

ACT Permit No. TP/20 00693

SA Permit No T20/588

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