We are pleased to offer Free Australian Shipping on all orders over $50+, unless otherwise stated using Star Track Premium. For orders under $50, we charge a $9.99 flat-rate for shipping using Star Track Premium. We aim to dispatch all orders placed before 3pm AEST (business days only) the same day.
Please note that this excludes Fridays, Weekends, National / State/ Region Public Holidays and peak periods (we are based on the Gold Coast, QLD).
Packages should be received within 1-2 working days for metro areas, and between 2-5 days for regional areas. Estimated delivery time for bulky orders is 1-7 days and for Regional Areas from 7-14 days. A shipping confirmation email will be sent when your order leaves our warehouse.
Our service is Authority To Leave, so if it is safe to do so, the courier will leave the package in a safe place at your premises. If you do not feel that your package will be safe if left, please contact the customer service team HERE before placing your order so that they can assist you.
If it has been more than a few days since you placed your order and you have not received a shipping confirmation, please contact customer service.
Questions? Please contact customer service
The New Zealand government has temporarily restricted shipping of all non-essential items as of 26/03/20 until further notice.
BULKY ITEM SHIPPING
Estimated delivery time for bulky orders is 1-7 days (7-14 days for regional areas). Bulky Items include travel bags and surfboard bags.
Unfortunately, we only offer shipping within Australia at this time. Apologies for any inconvenience caused.
The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
CHANGE OF ADDRESS
We cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service 1300 728 064 during business hours (8:30am – 5:00pm AEST Monday – Friday)immediately.
We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.