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Have something you'd like to share, or a question that requires our attention? Fill out the form below and one of our customer service representatives will be in touch. Please allow up to two business days for a response. If your query is urgent, you can call or chat to us during our business hours.

Other ways to contact us

Customer Service is available 8:30am – 5:00pm AEST Monday – Friday

Closed Weekends and all National / State / Region Public Holidays.

However you can shop our online store every day of the year, and any enquiries sent on days we're not here will be responded to on the following business days.

Contact us by phone* on 1300 728 064, or send us an email at customerservice@billabong.com.au.

*Thank you for calling us, unfortunately our phones have been down. We will be in contact with you as soon as possible. Thank you for your patience.

Alternatively please click here for live chat.


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